Our Returns and refunds policy

Our 7 days guarantee means that if for any reason you are unhappy with your purchase, you can return it to us within 7 days of the date you received the item and we will issue a full refund for the item.

You can return the items purchased within 7 (seven) days of receipt of product. Please ensure that you return the product unused with all tags and original packing intact (Returnable Item).

In cases where you receive an item you want to return, you need to raise a request within 7 (seven) days of receipt of the product ordered by you and also ship the product (with its original packaging) back to us within the said 7 (seven) days of receipt of product, together with a copy of the invoice issued by us. After the expiry of the specified time period the claim will however be considered time barred and we shall assume no responsibility or liability thereafter.

Upon receipt of the product, we may refund the entire amount paid by you towards cost of the product, within a period of 30 (thirty) days of receipt of a valid intimation from you and the product, provided that the product is a Returnable Item.

Where shipping costs were applied, 100% of the product cost will be refunded except for the shipping costs incurred on shipping the product to you. In case of a free shipping order, 100% of the product cost will be refunded. Return shipping charges is be borne by you.

Refund will be carried out by reverse your online payment in a similar fashion.

Please be advised that we do not guarantee the refund payment processing time of third parties/banks etc. Any delays that occur as a consequence will not be our responsibility; however we will provide all assistance to expedite the same.

Following products shall NOT be eligible for return or replacement:

  • Products damaged
  • Any products which has been used or opened


In case of any queries, please write to our customer care on [email protected]

How do I return the item?

In case the product has been delivered, please get in touch with us at [email protected] and our customer care team would explain you with the return process.

Use the below address for returned items:

TannerMedico A/S
DTU Science Park
Agern Alle 3
2970 Horsholm